Dr. K.S. Kushalappa

Narayana Health City (Bangalore)

Beginning with the beginning, I am going to begin this story about Narayana Health City. Narayana Health City is one of India's largest health-care campuses. Its home is in Bangalore (Bengaluru) and it has been the main location for Narayana Health since Dr. Devi Shetty created Narayana Health in 2000. Narayana Health City is a very large hospital complex in Bommasandra. It includes several hospitals that specialize in many different types of medicine and surgery such as the Narayana Institute of Cardiac Sciences and Mazumdar Shaw Medical Centre. It is believed to have over 1000-2000 beds across all its various locations. This makes it known for being able to provide high-quality, low-cost, tertiary level health-care on a large scale. As well as having a large number of beds, Narayana Health City has also received accreditation from three different organizations: JCI, NABH, and NABL. These are all international organizations that have set-out internationally recognized standards in patient safety and clinical excellence. ### Medical Specialties Clinical specializations provided include; oncology, neurology, orthopedics, nephrology, organ transplantation and others. Specifically, it is known for providing excellent cardiac science services. The cardiac hospital at the location is among the world's largest heart hospitals. It contains several dedicated operating rooms and state-of-the-art catheterization laboratories. Additionally, Narayana Health City has one of the biggest bone marrow transplant centers in India along with one of the larger cancer centers in India allowing for multi-disciplinary care with high complexity through combined clinical teams. ### International Patient Services For international patients traveling to receive medical services or treatments at Narayana Health City, there is a complete service available specifically for them which allows for ease and structure to their treatment process. Some examples of services included in this service are: • A personalized treatment plan developed through consultations with multi-disciplinary teams of specialists • Assistance for obtaining visas, booking flights/travel arrangements, and arranging accommodations • Coordinating staff that speak multiple languages and can provide international patients with telemedicine/telehealth consultation options ### Patient Experience The patient centeredness experienced by patients receiving treatment at Narayana Health City is due to the combination of its high volume, cost-effective care model and its commitment to deliver clinically superior care. Through an integrated design of its hospitals and specialized clinics, Narayana Health City provides each patient with a clear, organized, safe, efficient and accessible pathway for treatment. Therefore, due to these characteristics of its delivery model, it has become a popular choice for both local patients who need to seek out medical travel abroad for themselves and/or family members as well as foreign patients seeking to receive medical treatment outside of their own country.

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